Frequently Asked Questions
Everything you need to know about finding your perfect night's sleep.
How do I choose the right pillow for my sleeping position?
We recommend firm pillows for side sleepers to maintain spinal alignment, medium-density for back sleepers, and soft, low-loft pillows for stomach sleepers to prevent neck strain.
What is your return policy for used bedding?
We offer a 30-day sleep trial on most products. If you are not satisfied, you can return your pillow for a full refund, though we do ask that you use a pillow protector during the trial period.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your pillows machine washable?
Care instructions vary by material. Down and synthetic pillows are generally machine washable on a gentle cycle, while memory foam and latex pillows should only be spot cleaned.
Do you offer bulk discounts for hotels or interior designers?
Yes, we provide hospitality pricing for bulk orders. Please contact our corporate sales team through our 'Wholesale' page for a personalized quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Affirm.